Return and Refunds
Shipping Policy
1. Shipping Information
We offer shipping to most locations worldwide. Shipping costs and delivery times are calculated based on the destination and the weight of the items in your order. Please see the details below:
- Domestic Shipping: Orders within [Country] typically arrive within [30] business days.
- International Shipping: International orders generally arrive within [15] to [30] business days.
2. Shipping Charges
Shipping costs are calculated at checkout based on the shipping method selected and the destination. We offer the following shipping options:
- Standard Shipping: [$ 3.00]
3. Order Processing Time
Orders are processed within [30] business days from the date of purchase. Please note that processing times may be longer during peak seasons or holidays.
4. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment through the website: www.17track.net.
5. Delivery Issues
If you experience any issues with your delivery, such as a delay or missing package, please contact our customer service team at email service@bohoelf.com for assistance.
Refund Policy
1. Refund Eligibility
To be eligible for a refund, items must be returned within [15] days of receipt and must be in their original condition and packaging. We cannot accept returns for [non-returnable items, such as custom products or perishable goods].
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team at service@bohoelf with your order number and reason for the return.
- Our team will provide you with a return authorization and instructions for returning the item.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or the return is a result of our error. In such cases, we will provide a prepaid return label.
4. Processing Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 30 business days for the refund to appear on your statement.
5. Exchanges
If you would like to exchange an item, please contact our customer service team at service@bohoelf to arrange the exchange. Exchanges are subject to product availability.
6. Non-Refundable Items
The following items are non-refundable: Gift.
7. Contact Us
If you have any questions about our shipping or refund policies, please contact us at service@bohoelf